Managing Operations for Customer lifecycle including Order Fulfillment, Customer Provisioning, Billing, Credit & Collections, Operations Support to the Customer
Creation of business dashboards with Corporate /Functional KPI dashboards to measure performance across agreed upon matrices.
Monitoring the :
Funnel movement of the entire sales team & ensure maximum wins against big orders via proper solution design and price negotiation.
Performance Dashboard for the entire sales & revenue projection vis a vis achievement.
Managing the entire retention and churn management for IDC Customers.
Establish a sense of quality & teamwork within the group to deal with volume variations & new assignments.
Optimize production of staff by developing new processes and organizational designs. Responsible for overall SLA management and improving overall quality of service delivery within the department.
Coordinating the Customer Feedback Programme and Customer Satisfaction Survey Quarterly
Assist customers to their satisfaction in resolving their quires related to use, maintenance & management of their networks & servers.
Skills required
Should have good communication skills & excellent customer interfacing skills
Should possess general management knowledge.
Should be exceptionally good at relationship building, conflict resolution & team management skills.
Should be able to directly communicate with clients on escalations for logical conclusion for technical issues.
Should take up ownership in all tasks and targets assigned.
Should have good analytical/problem solving skills
Should be good at time management & should have the ability & desire to learn new skills.
Should have exposure on ITIL Process
Should have technical back ground
Experience Required
3-8yrs of experience
Country
India
City
Hyderabad
Company/Employer
CtrlS
Address
Address: 16, Software Units Layout, Madhapur (Hitech-City)